Change your name. Setup permissions and email alerts. Manage Users.
Changing Your Name
- Click on your Company name in the upper right corner, then click on Account.
- Change Name to what you prefer.
- Click SAVE.

Changing your Password
- Go to Password page
- Enter your current password.
- Enter a new password.
- Retype your new password.
- Click SAVE.

Changing Email Alerts
- Go to the Account Settings page.
- Click on User Management, then click on Actions icon.
- Check all the email notifications you wish to subscribe to.
- General Alerts: General alerts about your account – daily budget reached, new app created, etc.
- Billing and Payments: Any emails related to your publisher earnings or advertising balance.
- Daily Network Email: A daily summary of your vital spend and performance metrics in network publishing and advertising campaigns.
- Monthly Newsletter: A collection of blog posts to provide you with better business insights and industry updates.
- Network Notice: Alerts you to new advertisers in the network and gives you a sample of their creatives which will appear in your app.
- Click “UPDATE”
Checking Your Chartboost Notifications
- Go to the Notifications page.
- You will see all notifications by default.
- You can filter your notifications by category using the filter dropdown. Notification categories include Alert, Balance, Campaign, Other and SDK.

Managing Users
- Go to the User Management page.
- Adding a new user
- Click ADD USER.
- Enter email ID of user.
- Checkmark permission(s) the User should be authorized for. Admin: The user can do anything in your account. Be careful who becomes an admin! Apps: The user can add and manage apps but not campaigns. Campaigns: The user can add and manage campaigns but not apps. Read Only: The user can view apps and campaigns but can’t edit anything. This permission can’t be combined with others.
- Click ADD USER.
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- A checkmark next to a User’s name, implies User is verified.
- An exclamation mark next to User’s name, implies, User is pending email verification.

- Removing an existing user
- Identify the User by their Name &/or Email.
- Scroll to the Actions column, Click on Delete/Bin icon, Confirm Deletion


Deleting your Chartboost Account
We don’t want you to go! But if you need to deactivate your Chartboost account, contact us here and we’ll get right on it.
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Last Updated on February 24, 2022