Dashboard & Account

Pausing & Archiving Campaigns

If you choose not to use the Simple Settings section on your campaign’s configuration page to specify a daily start and end time, you can either pause or archive the campaign to keep it from serving ads. You should pause the campaign if you need regular access to it via the dashboard and still want […]

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Test Mode

Verify your Chartboost integration with Test Mode before you set up your campaigns. If you already see live ads in your game, your integration is successful and you don’t need to run Test Mode. Test Mode is only for testing your integration using our Buster’s Boost ads. Table of Contents ▼ Watch a tutorial video Enable […]

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Common Error Codes

Stuff breaks. Let’s fix it together. iOS Errors Android & Amazon Errors Unity Errors Misc. Errors iOS SDK Errors   Error Description Internal Multiple possible causes. Send your logs (with breakpoint where error occurs) to our support team for assistance. InternetUnavailable Fires when there is no internet connection on the test device. Troubleshoot possible device network […]

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Optimization Tips & Best Practices

As a publisher, your goal is to maximize earnings by showing as many ads as possible from advertising campaigns with high eCPMs. Below are some strategies you can use to help maximize your earnings: Stay up to date with the latest SDK! Every SDK update we release is an upgrade from the previous versions. We […]

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Start an Advertising Campaign

Acquire users by advertising your app on the Chartboost network. Table of Contents ▼ Before you begin Start a new campaign Optimize your campaign with targeting & advanced settings Enter your bid & budget Upload your advertising creatives Submit your campaign for approval Analyze your data to keep growing Before you begin, make sure to […]

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Advanced Settings & Targeting

Optimize your advertising campaign to control your bid type and amount, which users or devices will see your ads in which countries, and more! Table of Contents ▼ Advanced settings Scheduling a start & end time Blocking apps & companies Blocking by age rating for mature or 17+ audiences Including & excluding devices with lists […]

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Callbacks

For what types of events does Chartboost offer callbacks? Clicks, converted installs, and completed views. This can include clicks on interstitials in your publishing app, or clicks on ads for your game through network advertising. ▲ Back to top When is the callback sent? Callbacks are sent almost immediately after the event. All data is […]

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Privacy Policy

Last updated May 21st 2020 OVERVIEW This privacy policy (“Privacy Policy”) explains how information (both customer and end user information) is collected and utilized by Chartboost, Inc. and its subsidiaries and affiliated companies (“Chartboost”, “our”, or “we”). This Privacy Policy applies to the websites provided by Chartboost, including without limitation, www.Chartboost.com (the “Sites”) and Chartboost’s […]

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Terms & Conditions

Last updated: April 26, 2019 PARTICIPATION IN OR ANY OTHER USE OR ACCESS OF THE CHARTBOOST ONLINE SERVICES INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS (THE “AGREEMENT”). IF YOU DO NOT AGREE TO ALL OF THE TERMS IN THIS AGREEMENT AND ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE, INCLUDING BUT NOT LIMITED TO, […]

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