FAQs

Most Popular FAQs

Why can’t I see ads in my game? Developers building for Android: If you use hasInterstitial or hasRewardedVideo delegate methods to check ad availability, you might need to upgrade your SDK to properly show ads. Problems seeing ads in publishing campaigns: Campaigns may take up to 30 minutes to appear on the Chartboost network. Please […]

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Apple’s Privacy Questionnaire

Starting December 8, 2020, iOS publishers will need to define what data their apps collect, including the data collected by integrated third-party SDKs such as Chartboost. In order to facilitate this process, we’ve put disclosed the Chartboost data collection below. You can find more information about Apple’s data collection disclosure purposes here. The following disclosures […]

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Advertising

Why am I being charged for installs even though my campaign is paused? Chartboost ads are cached for 24 hours. Cached ads can still be served to users for 24 hours after a campaign has been paused. Chartboost uses a 21-day attribution window. After clicking on your ad, a user has a 21-day window to download and install […]

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SDK Integration

How big is the Chartboost SDK? Android: The Chartboost SDK will add approximately 700KB to your final download size. iOS 9.x+: The Chartboost SDK will add less than 1.5MB to your final download size. iOS 8.x & below: The Chartboost SDK will add less than 4MB to your final universal build download size. The actual SDK package download file […]

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Publishing

What is “placement type” when creating a campaign? Campaigns on the Chartboost network are divided into two categories: interstitial and rewarded. Interstitial campaigns show any static, video, or playable ad. Rewarded campaigns incentivize users to interact with a video or playable ad in exchange for in-game currency, power-ups, cheat codes, etc. Learn about unified placement […]

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Payment

When will I get paid? Why didn’t I get paid? See our payment terms & dates for more information. Why wasn’t I paid even though my dashboard publisher earnings are lower than before? While we process your payment, we deduct the publisher earnings from your account. If you visit your Transactions tab under Manage Funds […]

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Analytics

How long does it take analytics data to be updated on the dashboard? Regular analytics are updated within 2 to 6 hours. Where do I find my user ID and user signature? You can find your user ID and user signature at the top of your Chartboost dashboard’s API Explorer page. Click at any time […]

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Callbacks

For what types of events does Chartboost offer callbacks? Clicks, converted installs, and completed views. This can include clicks on interstitials in your publishing app, or clicks on ads for your game through network advertising. Install events are supported only on custom template callbacks with a custom base URL. All callbacks created through one of […]

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Chartboost Video

What is Chartboost Video? The Chartboost SDK lets you enhance your players’ in-game experience with engaging, high-quality video ads that support rich media. As a developer, you also have complete, transparent control over your video campaigns through your Chartboost dashboard. Integrate Chartboost video ▶ What makes Chartboost video ads so awesome? Rich media support for […]

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Creative Assets

How do I make my ad creatives better? Click here to learn about making awesome creatives ▶ Can I publish or advertise with portrait video ads? Video creatives must be uploaded in landscape orientation. A user can hold a device in portrait orientation and videos can be displayed with app store ratings, as shown below. […]

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