Why can't I see ads in my game?

Last Update:
Developers building for Android: If you use hasInterstitial or hasRewardedVideo delegate methods to check ad availability, you might need to upgrade your SDK to properly show ads.

 

  • Make sure you've properly added your game(s) to your Chartboost dashboard and started a publishing campaign. Read our Getting Started guide to learn more about setting up your Chartboost experience.
  • Double-check your SDK integration. Does your code use the correct app ID and app signature? You can also turn on Test Mode to verify that your code properly calls for ads to show.
  • Double-check the time setting on your device. An incorrect time and date can affect your secure network communications.
  • If you still can't see ads, try opening your publishing campaigns and removing any targets that might narrow your campaigns' reach, such as device filters or country filters. Make sure you haven't added frequency caps on the number of ads shown per user, per hour, per named location, etc. Remove all non-default options, save the campaign, and wait 30 minutes before testing again.
  • You may be testing from a country with a low fill rate. Try using a VPN on your device to connect to the internet through a server in the United States.

 

  • Make sure you've properly added your game(s) to your Chartboost dashboard and started a cross-promotion campaign. Read our Getting Started guide to learn more about setting up your Chartboost experience.
  • Double-check your SDK integration. Does your code use the correct app ID and app signature? You can also turn on Test Mode to verify that your code properly calls for ads to show.
  • Double-check the time setting on your device. An incorrect time and date can affect your secure network communications.
  • Make sure that the game being cross-promoted in your campaign has never been previously installed on your test device. If it has, try resetting your device identifier or turning the cross-promotion campaign into a reengagement campaign.
  • Your cross-promoted ads might be experiencing orientation problems. If your game Buster's Boost runs in both landscape and portrait orientation, and you are cross-promoting your other game Buster's Return, you must upload creative assets for Buster's Return in both landscape and portrait orientations for these ads to be seen in Buster's Boost. Please allow 30 minutes after uploading assets before testing again.
  • If you still can't see ads, try opening your cross-promotion campaigns and removing any targets that might narrow your campaigns' reach, such as device filters or country filters. Make sure you haven't added frequency caps on the number of ads shown per user, per hour, per named location, etc. Remove all non-default options, save the campaign, and wait 30 minutes before testing again.

 

Still not working? Let us know!

 


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